At www.votrex.shop, we take pride in delivering your carefully curated selections with efficiency and care. Our team processes orders swiftly, ensuring your chosen items—whether designed for everyday comfort or elevated occasions—are packed securely and dispatched without delay. We partner with trusted logistics providers to maintain reliability throughout the shipping journey, from our warehouse to your doorstep.

Orders are typically processed within 1–3 business days after payment confirmation. Delivery times vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Seasonal peaks or unforeseen carrier delays could occasionally extend these timelines, but we proactively monitor such events to keep you informed.

We offer the following shipping options:

Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60.
Free Shipping (10–15 Business Days): Applies to orders of $60 or more (up to $9,999).

All costs are displayed transparently during checkout, with no hidden fees.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Restrictions may apply to remote areas or destinations with complex import regulations. During checkout, enter your address to confirm eligibility. For unsupported locations, we recommend using a package-forwarding service, though this may incur additional fees beyond our control.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For consolidated shipments, tracking updates may take 24–48 hours to activate. If you encounter discrepancies or haven’t received updates within this period, check your spam folder or contact us at [email protected] for assistance.

While rare, delays can occur due to carrier disruptions or customs inspections. If your package exceeds the estimated delivery window by more than 5 business days, please reach out to our support team with your order details. For lost shipments confirmed by the carrier, we’ll either resend your items or issue a refund. Contact us at [email protected]—we’re committed to resolving such cases within 72 hours.

International orders may be subject to customs fees, taxes, or import duties determined by your local authorities. These charges are the customer’s responsibility and are not included in the order total or shipping fees. We declare packages at their full value to comply with international trade laws. To avoid surprises, we recommend consulting your country’s customs office prior to purchasing. Note that refusing to pay these fees may result in returned shipments, for which we cannot issue refunds.